Returns

Return, Repair, and Delicate Jewelry Policy

Our Commitment

At Halfryal Jewelry, we are committed to ensuring your satisfaction with every purchase. Our jewelry is meticulously crafted with care and precision, and we want you to love your pieces. In the event that you are not entirely satisfied with your purchase or require a repair, we have outlined our return, repair, and delicate jewelry policy below.

Returns and Exchanges 

Eligibility:
- We accept returns and exchanges within 30 days of the original purchase date.
- To be eligible for a return or exchange, items must be in their original condition, unworn, and with all tags and packaging intact.

Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our Customer Support team at hello@halfryal.com with your order number and a brief explanation of the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- For returns, we recommend using a trackable shipping method to ensure the safe arrival of your items.

Refunds and Exchanges:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be processed to the original payment method within [insert number of days] business days.
- Exchanges will be processed, and replacement items shipped, promptly after approval.

Non-Returnable Items:
Certain items are non-returnable for hygiene reasons or due to customization. These include:
- Earrings (for hygiene reasons)
- Custom, customized, or personalized items

Repair Services:

Eligibility:
- We offer repair services for items purchased from Halfryal Jewelry.
- Repairs may be eligible for items that have incurred damage through regular wear or due to craftsmanship defects.

Initiating a Repair:
- To initiate a repair, please contact our Customer Support team at hello@halfryal.com with your order number and details about the repair needed.
- Our team will guide you through the process and provide instructions on how to send your item for repair.

Repair Fees:
- Repair fees may apply, depending on the nature of the repair and the item's warranty status.
- Our Customer Support team will provide you with a cost estimate for the repair before proceeding.

Return Shipping for Repairs:
- Customers are responsible for the cost of shipping items for repairs.
- For repairs covered under warranty, we will cover the cost of returning the repaired item to you.

Delicate Jewelry:

Please note that some of our jewelry items are delicate and require gentle handling. Delicate pieces may include intricate designs, fine chains, or items with intricate settings. While these pieces are crafted with utmost care, we recommend avoiding activities that may subject them to excessive stress or impact.

Quality Guarantee:

We stand by the quality of our jewelry. If your item is defective or damaged upon receipt, please contact us immediately, and we will arrange for a replacement, refund, or repair.

 

Contact Us:

If you have any questions or concerns regarding our return, repair, and delicate jewelry policy, please feel free to contact our Customer Support team at hello@halfryal.com or send us a message on our Contact Us  page. We are here to assist you and ensure your experience with Halfryal Jewelry is exceptional.