FAQ

Frequently Asked Questions 

1. What materials do you use for your jewelry?

We use high-quality materials to craft our jewelry. Our main materials include 14k gold, sterling silver, gold-filled, and gold vermeil. We also incorporate natural gemstones into our designs.

 

2. What is the difference between 14k gold, gold-filled, and gold vermeil?

Each material offers unique characteristics. 14k gold is a durable alloy with a higher gold content. Gold-filled jewelry has a thicker layer of gold over a base metal, providing durability at a more affordable price. Gold vermeil involves gold plating over sterling silver, offering a luxurious look with added strength.

 

3. How do I care for my delicate jewelry?

Delicate pieces require gentle handling. Avoid exposing them to excessive stress, impact, or chemicals. Store them in a jewelry box or pouch to prevent scratching, and remove them before engaging in strenuous activities.

 

4. Can I request custom or personalized jewelry?

Absolutely! We do accept custom orders. Whether you want to customize an existing design or create something entirely new, we can bring your vision to life. Additionally, if you don't see your size, please contact us at hello@halfryal.com because we can make just about everything in any size.

 

5. Tell me about your jewelry crafting process, particularly lost wax casting.

Our jewelry is crafted using traditional methods, including the intricate art of lost wax casting. This ancient technique allows us to create unique and detailed pieces. The process involves creating a wax model, encasing it in a mold, melting away the wax, and then filling the mold with molten metal. This method ensures the fine details of our designs are preserved, resulting in one-of-a-kind, beautifully crafted jewelry.

 

6. What is the return policy for your jewelry?

Our return policy allows for returns and exchanges within 30 days of the original purchase date. Items must be in their original condition, and customers are responsible for return shipping costs. For more details, please refer to our Return Policy page.

 

7. Do you offer repair services for damaged jewelry?

Yes, we offer repair services for items purchased from Halfryal Jewelry. Contact our Customer Support team at hello@halfryal.com or send us a message on our Contact Us page with your order number and details about the repair needed.

 

8. Are your products eco-friendly?

We are committed to sustainability and are actively working towards using 100% recycled gold in our jewelry within the next two years. Our eco-conscious approach reflects our dedication to minimizing our environmental impact.

 

9. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your package.

 

10. Can I change or cancel my order after it's placed?

We strive to process orders quickly. If you need to change or cancel an order, please contact our Customer Support team immediately at [hello@halfryal.com](mailto:hello@halfryal.com), and we will assist you based on the order status.

 

11. How can I stay updated on new collections and promotions?

Stay connected with us through our newsletter and follow us on social media. Subscribers receive exclusive updates on new collections, promotions, and special offers. Additionally, keep an eye on our TikTok and Instagram accounts for our Special Pieces drops and behind-the-scenes content.

 

12. What does the name Halfryal mean?

The name Halfryal is a play on an old Medieval English coin called a "Half Ryal." This rare and stunning coin was minted at the end of the medieval period, right on the cusp of modernity. Our brand relates to this concept as we aim to bridge the divide between traditional practices and modern techniques in jewelry making. The name reflects our commitment to creating timeless pieces that embody both the ancient traditions of jewelry making and the beauty of natural gemstones and metals.

 

13. Where can I learn more about your brand and story?

Visit our About Us page to discover the story behind Halfryal Jewelry, our mission, and the values that drive our brand.